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Customer Support Executive
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Job Title : : Customer Support Executive
Job Posted By : : OSS Technologies Private Limited
Nature of Job : Non_it Job
Location : : Mahatma Gandhi Road, bangalore, Karnataka, india, pin - 560001
:
Posted on : : Thu Apr 24, 2014
Job Type : : Full-time
Experience required : : 1 year - 3 years
Job category: : Call Centre,ITES,Customer services - Customer Service Executive(Voice)
 
 Job Description
Job Specification:
Experience : Freshers
Educational Qualification : Graduate
Languages : English, Hindi and Kannada (Mandatory). Excellent Communication skills is a MUST
Gender : Female
Day shift
Job Description:
The primary responsibilities of a Customer Service Executive would be :
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Maintain an accurate and current database
Customer Contact
Overcome client resistance/objections to products
Enquiry Handling
Maintain an effective tracking system for enquiries to confirmation
Internal Communications Skills
Effectively communicate with Key Clients via telephone, face-to-face and written communication to identify full potential for, and to gain maximum commitment to purchase products
Plan diary to make effective use of working day
Liaise with other members of Sales Team to actively promote sales opportunities, exchange information and increase professionalism
 
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